Store Policies

Thank you for shopping with Rogue. Please review our store policies below to ensure a clear understanding of our processes.

Payment Methods

We currently only accept payments through Paypal™ & Venmo™.

Returns and Exchanges

All items are made to order and customized for each customer. As such, we do not accept returns or exchanges unless the product is found to have a material defect. If you believe your item is defective, please contact us at support@roguepgh.com within 7 days of receiving your order. Include your order number and a detailed description of the issue, and we will work with you to resolve it.

Print-on-Demand Orders

All products are printed on demand, meaning each item is made specifically for you when your order is placed. This ensures that every piece is unique and crafted to your preferences. Please double-check your order details before submitting, as changes cannot be made once production begins.

Shipping Information

We only ship within the United States.

Orders are typically processed and shipped within 1-5 business days of purchase. Delivery times may vary based on the carrier or during peak periods. Once your order is shipped, you will receive tracking information to monitor its progress.

Overall shipping cost is calculated based on this pricing table:

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at support@roguepgh.com. We are here to help and will respond as soon as possible. E-mails are typically answered within 24-48 hours. However, we are a small business, and response times may naturally vary based on available staff, illness, and other factors.

Thank you for choosing us. We appreciate your support and look forward to serving you.

Shop Answers N’at

Have any questions about the shop? Check below for common questions and answers!

How Are Prices Determined?

As a small business, we source materials and printing through external suppliers, making our pricing subject to fluctuations in supply chains and production costs. Our prices reflect the lowest possible margin above cost that allows us to sustainably operate.

How Often Are New Designs Released?

Our in-house team consistently develops new designs, typically submitting them for review and publication once a month. To stay updated on our latest releases, we encourage you to join our Discord server, where you’ll also get exclusive previews of upcoming designs and engage with our community.

Can I See the Clothing Before Purchasing?

Yes! We often carry a limited selection of hoodies and t-shirts available for purchase or evaluation in-store. However, since our in-person inventory is limited, we recommend calling ahead to check current availability.

Have Additional Questions?

Feel free to reach out to us at contact@roguepgh.com—we’re happy to help!